OVC has created an e-publication titled “Model Standards for Serving Victims and Survivors of Crime” to assist OVC grantee programs/victim-serving programs in creating guidelines, policies, and procedures to identify ways of documenting and administering services. The program standards describe what should be accomplished by the program and it is up to the program to decide how it will achieve each standard.
The program standards should promote thoughtful program-specific and community-specific consideration of quality service delivery. This approach reinforces the intended flexibility of standards, making them suitable to the philosophies, goals, and needs of different programs and communities. The program standards can be adopted by state, tribal, regional, and national organizations to guide improvements in service delivery and encourage community wide quality and accessibility of victim services.
Click on the link provided here: https://www.ovc.gov/model-standards/index.html to access this resource.